Help center
Frequently Asked Questions
Everything you need to know about TurboSlots — a free-to-play social casino. Gold Coins have no real-world value: no real money, no prizes. 21+ only.
Getting started8 topics
What is TurboSlots?
TurboSlots is a free-to-play social casino where you play slots and casino-style games purely for fun, using virtual Gold Coins. It is a social game for entertainment — not gambling.
Does TurboSlots offer real-money gambling?
No. TurboSlots does not offer real-money gambling. It is a social casino for entertainment only — there is no betting or wagering of real money of any kind.
Is TurboSlots free to play?
Yes — completely free. You receive Gold Coins to start and can collect more for free through daily bonuses, the wheel, and ongoing promotions.
What games can I play?
19 original games made just for TurboSlots: 10 video slots, 6 fast originals (Plinko, Rocket Rush, Gem Mines, Hi-Lo, Keno and Scratch) and 3 table games (Blackjack, European Roulette and Jacks or Better).
Are these real casino games?
They are casino-themed social games made for entertainment. They use virtual Gold Coins instead of money and award no prizes.
Do I need to download anything?
No download is needed — TurboSlots runs right in your web browser on desktop, tablet and mobile.
How old do I have to be?
You must be at least 21 years old, and of legal age in your location, to use TurboSlots.
Where is TurboSlots available?
It is available to eligible adults in jurisdictions where social gaming is permitted, and is void where prohibited or restricted by law.
Gold Coins — how it works8 topics
What are Gold Coins?
Gold Coins are the single virtual, on-screen play currency. They simply let you play the games. Gold Coins have no real-world or monetary value.
Do Gold Coins have any cash value?
No. Gold Coins have no real-world value. TurboSlots does not award any prizes, cash, or rewards of any value, and nothing in the games can be exchanged for anything of value.
Can I exchange Gold Coins for money?
No. Gold Coins can never be exchanged, transferred, sold, or converted into money, goods, services, or anything of value.
What is the welcome bonus?
New players start with 100,000 free Gold Coins: a starting balance plus a one-time Welcome Pack you can claim in Promotions.
How do the daily bonus and the wheel work?
They are fun ways to collect free Gold Coins each day. Keep your 7-day streak going for bigger daily rewards, spin the wheel once a day, and enjoy Happy Hour, when the daily bonus is doubled. Like everything in the game, they have no monetary value and are purely for entertainment.
Do I have to pay anything?
No. Purchases are entirely optional and you never need to pay to keep playing.
What do I get if I buy Gold Coins?
Optional purchases simply give you more Gold Coins to keep playing for entertainment. They do not unlock prizes or cash value of any kind, and do not improve any chance of winning anything of value.
Are purchases refundable?
Purchases of Gold Coins are final and non-refundable, except where a refund is required by law. See our Terms of Service for details.
My account4 topics
How do I create an account?
Tap Sign up, enter your name, email and a password, confirm that you meet the age requirement, and you are ready to play.
I can't log in or forgot my password — what do I do?
Contact us at support@turboslots.us and we will help you regain access to your account.
Is my information safe?
We use reasonable safeguards to protect your data. Our Privacy Policy explains what we collect and how we use it.
Do you store my card details?
Optional purchases are handled by a third-party payment provider. We do not store your full card number.
Responsible gaming3 topics
How can I keep my play healthy?
Treat TurboSlots as entertainment, set personal time limits and take regular breaks. Our Responsible Play Policy has more tips and tools.
How do I take a break or close my account?
You can request a cooling-off period or close your account at any time by emailing support@turboslots.us. See our Responsible Play Policy for more.
Where can I get help if play stops being fun?
If you feel your play is becoming a problem, free and confidential support is available 24/7 at 1-800-GAMBLER or ncpgambling.org.
Contact & Support2 topics
Who operates TurboSlots?
TurboSlots is operated by Healthy Rocket LLC, a company registered in Wyoming, United States.
How do I contact support?
Email us at support@turboslots.us and our team will be happy to help.
Still have a question?
Our team is happy to help — email support@turboslots.us.